Shipping policy
At Al'ard KSA, we understand the importance of timely and reliable shipping. We strive to provide the best shipping experience for our customers, ensuring that your Middle Eastern culinary products arrive safely and promptly to your doorstep.
Shipping Options:
We offer a variety of shipping options to cater to your needs. Whether you prefer standard shipping or expedited delivery, we have you covered. During the checkout process, you will be able to select the shipping method that suits you best.
Shipping Rates:
Our shipping rates are calculated based on the weight and destination of your order. We aim to provide competitive rates while ensuring the security and reliability of your shipment. The exact shipping cost will be displayed at checkout before you finalize your purchase.
Processing Time:
Once your order is placed, our dedicated team works diligently to process and prepare it for shipping. We strive to ship out all orders within 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
Tracking Your Order:
We want you to stay informed about the progress of your shipment. Once your order is shipped, we will provide you with a tracking number. You can use this number to track your package and know its whereabouts at any time. Simply visit our website and enter the tracking number in the designated field to get real-time updates on your delivery.
International Shipping:
We are proud to offer international shipping to bring the flavors of the Middle East to customers around the world. Please note that international shipping may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and may vary depending on the country's regulations.
Shipping Address:
It is essential to provide an accurate and complete shipping address to ensure successful delivery. Please double-check your address before finalizing your order. If you need to make any changes or corrections, please contact our customer support team as soon as possible.
Lost or damaged Shipments:
In the rare event that your shipment is lost or arrives damaged, please reach out to our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.
Customer Support:
If you have any questions or concerns regarding shipping, please don't hesitate to contact our friendly customer support team. We are here to assist you and provide the best possible shopping experience.
At Al'ard KSA, we value your trust and strive to exceed your expectations. We are committed to delivering your Middle Eastern culinary products with care, efficiency, and reliability. Thank you for choosing us as your culinary partner.